Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Privacy Policy
Privacy Policy for ProtoX
Effective Date: [Jan.8,2026]
1. Who We Are
Our website address is: https://protox.shop.
We are ProtoX, a creative studio specializing in 3D printed and hand-painted models.
If you have any questions regarding this policy, you can contact us at: service@protox.shop.
2. What Personal Data We Collect and Why We Collect It
Orders & Billing Information
When you purchase from our store, we ask you to provide information including your name, billing address, shipping address, email address, phone number, and optional account information like username and password. We use this information for purposes, such as:
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Sending you information about your account and order.
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Processing payments and preventing fraud.
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Arranging for shipping and delivery.
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Complying with any legal obligations, such as calculating taxes.
Comments & Reviews
When visitors leave comments or product reviews on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Cookies
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Shop Functionality: We use cookies to keep track of cart contents while you’re browsing our site.
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Login Info: If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. Login cookies last for two days, and screen options cookies last for a year.
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Analytics: We may use third-party cookies (such as Google Analytics) to track how visitors use our website to improve our user experience.
3. Payment Information
We accept payments through third-party payment processors (e.g., PayPal, Stripe, Credit Cards). We do not store your full credit card details on our servers.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
4. Who We Share Your Data With
We respect your privacy and only share data when necessary to provide our services:
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Payment Gateways: We share information with our payment processors to process payments or refunds.
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Shipping Providers: We share your name, delivery address, and phone number with courier services (e.g., FedEx, DHL, USPS) to deliver your order.
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Service Providers: We may share data with email marketing services (if you opted in) to send you newsletters.
5. How Long We Retain Your Data
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Order Information: We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes.
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Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time.
6. What Rights You Have Over Your Data
If you have an account on this site, or have left comments/reviews, you can request to receive an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
7. Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.